Note

Due to COVID-19, Please expect delays and your orders may ship on a delayed schedule ... Stay safe and cozy

Shipping

Processing Time: 2 - 3 business days

Shipping Time: United States – [1 - 3 business days]

Returns

We accept returns & exchanges within 12 days. We cannot accept returns of opened product or used. If you believe you have received a defective product, please send a clear photo of the defect to sales@arvensaaorganic.com and admin@terrafirmacosmetics.comAlso please refer the general return policy in the footer page.

Please Email us before initiate your return. In your email, please include: (1) “[your order number] | Return” as your subject line, (2) your full name (3) your reason for return. And we will assist you from there.

You may return the product(s) by sending them back to: Terra Firma Cosmetics 2305 Trillium St.SE Lacey, WA 98503. Please be sure to include a copy of your receipt, and indicate how you would like your return to be processed.

Sending Returns Back: Please note that we cannot accept Certified Mail. If you would like to ensure your package has arrived to our offices, may we suggest using a mail service that offers a tracking number. We will process your return immediately after we receive it and send you a confirmation email. Once received, returns may take up to 30 days to process. Please note all shipping costs are non-refundable.

Questions/Concerns: If you have any questions or concerns regarding returns, please don't hesitate to contact us: Toll Free 866-869-1346 or admin@terrafirmacosmetics.com. Terra Firma Cosmetics uses the United States Postal Service (USPS) standard shipping for all returns and exchanges.